Patient Access & Front Desk Specialist

Hanger Inc; Canton (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

8 Holidays + 4 floating days

PTO: Vacation and Sick time

Medical, Dental, Vision

401k Retirement Plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a receptionist to ensure a smooth front-office experience for patients, staff, and referrals at our Canton, OH clinics. The role emphasizes strong communication, accuracy with patient data, and proficiency with basic computer tasks.

The successful candidate will greet patients, manage check-in processes, collect payments, and coordinate follow-up appointments within a medical front-office environment. A high school diploma and a positive attitude are required.

Qualifications

• High school diploma or equivalent.
• Talent Sorter assessment may be administered in selection.
• Less than one year of customer service or related experience preferred.
• Experience in a receptionist or medical front office role is preferred.
• Must have or be eligible for a valid driver’s license.

Responsibilities

• Greet and assist patients at the front desk and provide information on wait times and inquiries.
• Verify and update patient demographics and insurance details at check-in; handle walk-ins.
• Process patient payments including deductibles and copays at the front desk.
• Coordinate follow-up appointments including cast/measure delivery and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Front desk

Customer service

Communication

Computer proficiency

Education

High school diploma

Tools

Windows software

Email

Job description

Hanger, Inc. is seeking a receptionist to ensure a smooth front-office experience for patients, staff, and referrals at our Canton, OH clinics. The role emphasizes strong communication, accuracy with patient data, and proficiency with basic computer tasks.

The successful candidate will greet patients, manage check-in processes, collect payments, and coordinate follow-up appointments within a medical front-office environment. A high school diploma and a positive attitude are required.