Front Desk & Patient Access Specialist

Hanger; Canton (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid holidays

PTO

Parental leave

Referral bonus

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a smooth patient and staff experience at our Canton clinics.

You will handle front desk duties, greet patients, collect payments, manage registrations and support the clinic operations with strong communication and basic computer skills. Ideal candidates have a healthcare front office background or receptionist experience, reliable attendance, and the ability to work with insurance information and patient records.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative or related experience preferred.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within policy.

Responsibilities

• Greet and assist patients at the front desk, provide wait time information and answer inquiries.
• Verify and update patient demographics and insurance during check-in; handle walk-in registrations.
• Collect patient payments including deductibles, copays and coinsurance at the front desk.
• Coordinate follow-up appointments including casts, measurements, delivery and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate and complete electronic health records.

Skills

Interpersonal communication

Telephone communication

Written communication

Customer service

Time management

Education

High school diploma

Tools

MS Windows

Email

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a smooth patient and staff experience at our Canton clinics.

You will handle front desk duties, greet patients, collect payments, manage registrations and support the clinic operations with strong communication and basic computer skills. Ideal candidates have a healthcare front office background or receptionist experience, reliable attendance, and the ability to work with insurance information and patient records.