Patient Access & Front Desk Care Coordinator

Hanger Inc; Dayton (OH); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation package

Paid holidays

PTO including vacation and sick time

Medical, dental, vision benefits

401k retirement plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience at our Dayton, OH location. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-up appointments, including cast measures and prosthetic care plans.

The role requires strong communication, computer skills, and ability to work with diverse patients. Prior front desk or medical office experience is preferred, and a valid driver’s license is required.

Qualifications

• High school diploma or equivalent required.
• Talent Sorter assessment may be used in the selection process.
• Less than one year of customer service or related experience required.
• Experience in a receptionist role or medical front office preferred.
• Must have, or be eligible to obtain, a valid driver's license and clean driving record.

Responsibilities

• Greet patients and assist at the front desk, providing information on wait times and inquiries.
• Verify and update patient demographics and insurance details at check-in; handle walk-in registrations.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast/measure delivery and prosthetic care plans.
• Serve as liaison for clinic services, offering information on patient programs and resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Communication skills

Typing 30 wpm

Computer literacy

Front desk receptionist

Customer service

Education

High school diploma

Tools

Windows OS

Email/Outlook

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience at our Dayton, OH location. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-up appointments, including cast measures and prosthetic care plans.

The role requires strong communication, computer skills, and ability to work with diverse patients. Prior front desk or medical office experience is preferred, and a valid driver’s license is required.