Patient Access & Front Desk Specialist

Remote Jobs; Austin (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

Remote Jobs is seeking a front desk administrator for a medical clinic in Austin, TX. You will be the first point of contact for patients, staff, and guests, handling check-in, scheduling, and information delivery with professionalism.

Responsibilities include verifying insurance, entering patient data, collecting payments, balancing end-of-day deposits, and coordinating with nursing and providers to ensure smooth patient flow while maintaining HIPAA standards and confidentiality.

Qualifications

• High School Diploma or Equivalent.
• At least one year of administrative experience.

Responsibilities

• Open front office and perform all related duties.
• Welcome patients and assist them professionally.
• Schedule patient appointments using the computer system.
• Answer incoming calls and route information as needed.
• Register patients in the electronic medical record system.
• Verify patient insurance information for accuracy.
• Explain payment options, including copays and government programs.
• Collect deposits and co-payments prior to service.
• Close out day by posting transactions and balancing cash drawer.
• Utilize clinic software (i2i, Tableau, Vital Interactions, Patient Portal, kiosks).
• Run Vital Interaction reports and follow up on confirmations and no-shows.
• Coordinate with nursing and care teams to ensure smooth patient flow.
• Notify patients of services due and close gaps in care.
• Scan documents into EMR and maintain confidentiality per HIPAA.
• Attend required meetings and trainings; adhere to policies.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

HIPAA compliance

Education

High School Diploma or Equivalent

Tools

Microsoft Office

EMR systems

Job description

Remote Jobs is seeking a front desk administrator for a medical clinic in Austin, TX. You will be the first point of contact for patients, staff, and guests, handling check-in, scheduling, and information delivery with professionalism.

Responsibilities include verifying insurance, entering patient data, collecting payments, balancing end-of-day deposits, and coordinating with nursing and providers to ensure smooth patient flow while maintaining HIPAA standards and confidentiality.