Senior Medical Front Desk Specialist - Remote Capable

CommUnityCare Health Centers; Austin (TX); On-site; USD 38,000 - 44,000; Full time

Job summary

CommUnityCare Health Centers in Austin, TX is seeking a Medical Administrative Clerk to serve as the first point of contact for patients, staff, and guests, handling check-in and basic front-desk duties in a fast-paced clinic environment.

You will support administrative tasks, coordinate with the Administrative Supervisor, and utilize Epic EMR for registration, scheduling, and billing-related inquiries, while upholding HIPAA standards and delivering excellent customer service.

Qualifications

• Healthcare office concepts, policies, and procedures.
• HIPAA guidelines and Joint Commission regulations.
• Microsoft Office (Word, Excel, Outlook) proficiency.
• Verbal and written communication for patient and staff interactions.
• Ability to work independently in a fast-paced clinical setting.

Responsibilities

• Open front office and perform all duties associated with this function.
• Handle patient check-in and initial administrative tasks.
• Support training of MAC clerks with orientation and competencies.
• Coordinate with Administrative Supervisor and Practice Administrator.
• Serve as the SPOC for IT, facilities, and vendor communications.
• Assist with end-of-day processing and deposits.
• Support remote operations during site closures or emergencies.

Skills

Healthcare office concepts

Insurance verification procedures

Microsoft Office Applications

HIPAA compliance

Customer service

Verbal and written communications

Epic EMR knowledge

Multi-tasking

Attention to detail

Education

High School Diploma or Equivalent

Job description

CommUnityCare Health Centers in Austin, TX is seeking a Medical Administrative Clerk to serve as the first point of contact for patients, staff, and guests, handling check-in and basic front-desk duties in a fast-paced clinic environment.

You will support administrative tasks, coordinate with the Administrative Supervisor, and utilize Epic EMR for registration, scheduling, and billing-related inquiries, while upholding HIPAA standards and delivering excellent customer service.