Patient Access & Front Desk Specialist

Hanger Clinic; Anchorage (AK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

8 Paid national holidays & 4 floating

PTO with Vacation and Sick

Medical, Dental, Vision

401k plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a Patient Access Coordinator in Anchorage to manage front desk operations and ensure a seamless patient experience.

You will greet patients, verify demographics and insurance, collect payments, and coordinate follow-up appointments for casts, measurements, delivery, and prosthetic care. Ideal candidates have receptionist or medical front office experience, strong communication skills, and proficiency with Windows-based software and email.

Qualifications

• High school diploma or equivalent.
• Talent Sorter assessment administered as part of the selection process.
• Less than one year of customer service, administrative or related experience.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have or be eligible to obtain a valid driver's license and driving record.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including casts, measurements, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs and resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Communication skills

Typing speed 30 wpm

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Tools

Windows-based software

Email

Job description

Hanger, Inc. is seeking a Patient Access Coordinator in Anchorage to manage front desk operations and ensure a seamless patient experience.

You will greet patients, verify demographics and insurance, collect payments, and coordinate follow-up appointments for casts, measurements, delivery, and prosthetic care. Ideal candidates have receptionist or medical front office experience, strong communication skills, and proficiency with Windows-based software and email.