Patient Access & Front Desk Lead

Hanger Inc; Portland (ME); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays and additional floating/

PTO including vacation & sick leave

Medical, dental, and vision benefits

401k retirement plan

Parental bonding leave for new parents

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a Front Office Receptionist to ensure a seamless patient experience at our Portland clinic. You will greet patients, verify demographics and insurance, and support check-in processes with strong communication and basic computer skills.

The ideal candidate has reception experience in a medical setting, ability to handle payments, and comfort with office software. This on-site role offers competitive benefits and a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or related experience preferred.
• Experience in a receptionist role or medical front office procedures preferred.

Responsibilities

• Greet and assist patients at arrival; provide wait times and answer inquiries.
• Verify and update patient demographics and insurance during check-in; handle walk-ins.
• Collect patient payments including deductibles and copays at the front desk.
• Coordinate follow-up appointments including cast/measure delivery and prosthetic care plans.
• Serve as liaison for clinic services; share information on patient experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Interpersonal skills

Oral communication

Written communication

Computer proficiency

Customer service

Education

High school diploma

Tools

Windows OS

Email/Office software

Job description

Hanger, Inc. is seeking a Front Office Receptionist to ensure a seamless patient experience at our Portland clinic. You will greet patients, verify demographics and insurance, and support check-in processes with strong communication and basic computer skills.

The ideal candidate has reception experience in a medical setting, ability to handle payments, and comfort with office software. This on-site role offers competitive benefits and a supportive team environment.