Patient Access & Front Desk Coordinator

Hanger; Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays

PTO with vacation and sick time

Medical, dental, and vision benefits

401k Savings and Retirement Plan

Parental leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. in Tucson seeks a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will greet patients, verify demographics, collect payments, and coordinate appointments at the front desk, while supporting clinic operations and patient services.

The ideal candidate has front office experience, strong communication skills, and proficiency with Windows software; drive and reliability are required for responsibilities and patient interactions.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Less than one year of customer service, administrative or related experience.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver's license.
• Excellent interpersonal, oral and written communication skills.
• Proficient with Windows-based software and email.
• Ability to type 30 words per minute with accuracy.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Front desk / receptionist

Customer service

Communication skills

Computer proficiency

Typing 30 wpm

Valid driver's license

Education

High school diploma or equivalent

Tools

Windows-based software

Job description

Hanger, Inc. in Tucson seeks a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will greet patients, verify demographics, collect payments, and coordinate appointments at the front desk, while supporting clinic operations and patient services.

The ideal candidate has front office experience, strong communication skills, and proficiency with Windows software; drive and reliability are required for responsibilities and patient interactions.