Patient Access & Front Desk Coordinator

Hanger Inc; Petoskey (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays

PTO (Vacation and Sick)

Health, Dental, and Vision benefits

401k Savings and Retirement Plan

Paid parental leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk/receptionist role in Petoskey, MI to ensure a seamless patient and staff experience at the clinic front desk. You will handle patient check-ins, answer inquiries, process payments, and coordinate appointments while maintaining accurate records.

The ideal candidate has strong communication skills, basic computer proficiency, and a professional, patient-centered approach in a medical front office setting.

Qualifications

• High school diploma or equivalent required.
• Experience in receptionist or medical front office preferred.
• Must have, or be eligible to obtain, a valid driver's license and driving record.

Responsibilities

• Patient Reception: Greet and assist patients at the front desk, providing information on wait times and addressing inquiries.
• Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Record Maintenance: Ensure accurate and complete electronic health records for all patients.

Skills

Front desk

Customer service

Communication

Computer skills

Integrity

Recordkeeping

Teamwork

Education

High school diploma or equivalent

Tools

Alpha filing system

Job description

Hanger, Inc. is seeking a front desk/receptionist role in Petoskey, MI to ensure a seamless patient and staff experience at the clinic front desk. You will handle patient check-ins, answer inquiries, process payments, and coordinate appointments while maintaining accurate records.

The ideal candidate has strong communication skills, basic computer proficiency, and a professional, patient-centered approach in a medical front office setting.