Patient Access Concierge — Front Desk & Scheduling

Hanger, Inc.; Kansas City (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Compensation Packages

8 Paid National Holidays

4 Floating Holidays

PTO: Vacation and Sick time

Medical, Dental, Vision Benefits

401k Savings

Parental Bonding Leave

Employee Referral Bonus

Mentorship Programs

Job summary

Hanger, Inc. seeks an organized front desk receptionist to ensure a seamless patient experience at our O&P clinics. You will greet patients, verify demographics, collect payments, and coordinate follow-up appointments, while supporting clinic services and RCM collaboration.

The role emphasizes strong communication, computer proficiency, and front office procedures experience, with a focus on accurate records and patient satisfaction.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Interpersonal communication

Oral communication

Written communication

Computer proficiency

Education

High school diploma or equivalent

Tools

Windows-based software

E-mail/Email

Job description

Hanger, Inc. seeks an organized front desk receptionist to ensure a seamless patient experience at our O&P clinics. You will greet patients, verify demographics, collect payments, and coordinate follow-up appointments, while supporting clinic services and RCM collaboration.

The role emphasizes strong communication, computer proficiency, and front office procedures experience, with a focus on accurate records and patient satisfaction.