Patient Access Concierge

Talentify; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Holidays and PTO

Medical, Dental, Vision benefits

401(k) plan

Parental leave

Referral bonus

Mentorship program

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-ups, while supporting clinic services and record-keeping. Strong communication and basic computer skills are essential.

This role emphasizes patient-centered care, teamwork with the Revenue Cycle Management group, and accurate electronic health record maintenance in a fast-paced clinical setting.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal and written communication.
• Less than one year in customer service or admin.
• Experience in medical front office preferred.
• Valid driver’s license may be required.

Responsibilities

• Greet and assist patients at the front desk, provide wait-time information and answer inquiries.
• Verify and update patient demographics and insurance during check-in; handle walk-in registrations.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including casts and measurements, delivery, and prosthetic care plans.
• Serve as liaison for clinic services, informing patients about experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Interpersonal communication

Written communication

Verbal communication

Computer proficiency

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-ups, while supporting clinic services and record-keeping. Strong communication and basic computer skills are essential.

This role emphasizes patient-centered care, teamwork with the Revenue Cycle Management group, and accurate electronic health record maintenance in a fast-paced clinical setting.