Medical Front Desk & Patient Services Coordinator

careers-hanger; La Crosse (WI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

8 Paid National Holidays & 4 Floating

Medical, Dental, Vision Benefits

401k Savings

Paid Parental Bonding Leave

Employee Referral Bonus

Job summary

Hanger, Inc. seeks a front office coordinator to ensure a seamless client experience across clinics and partners. You will collect and maintain customer information, ensure compliance, and support professional interactions with patients and staff.

The role emphasizes accurate data handling, appointment coordination, and responsiveness in a fast-paced healthcare front desk environment.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service/administrative experience preferred.
• Experience in a receptionist role or medical front office procedures preferred.

Responsibilities

• Deliver the highest level of customer service to clients, colleagues, and partners.
• Maintain accurate customer records per policies and procedures.
• Protect privacy, security, and confidentiality of customer information.
• Assist with customer follow-up activities as directed.
• Support quality assurance and customer satisfaction initiatives when needed.
• Enter and maintain customer information and related documentation accurately.
• Manage multiple phone lines and communication channels.
• Prepare and maintain clear, concise written documentation.
• Organize and file customer records per guidelines.
• Coordinate schedules and appointments to ensure efficient workflow.

Skills

Customer service

Data entry

Phone handling

Education

High school diploma or equivalent

Tools

Windows OS

MS Office

Email

Job description

Hanger, Inc. seeks a front office coordinator to ensure a seamless client experience across clinics and partners. You will collect and maintain customer information, ensure compliance, and support professional interactions with patients and staff.

The role emphasizes accurate data handling, appointment coordination, and responsiveness in a fast-paced healthcare front desk environment.