Patient Access & Front Desk Coordinator

Hanger Clinic; Independence (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

National holidays

Paid time off

Medical benefits

Retirement plan

Parental leave

Referral program

Mentorship programs

Job summary

Hanger, Inc. is seeking a Patient Access Coordinator to manage front desk operations, greet patients, verify demographics, collect payments, and schedule follow-up appointments in Independence, MO.

The role supports smooth patient flow and coordinates with clinic staff to ensure a positive patient experience. Ideal candidates have strong communication, basic computer skills, and a background in medical front office or receptionist work.

Qualifications

• High school diploma or equivalent required.
• May undergo Talent Sorter assessment as part of the selection process.
• Less than one year of customer service, administrative or related experience required.
• Receptionist experience or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver's license.

Responsibilities

• Greet and assist patients at the front desk, providing information on wait times and answering inquiries.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs and resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Interpersonal skills

Verbal communication

Computer proficiency

Typing 30 wpm

Medical front office

Receptionist experience

Driver's license

Education

High school diploma

Tools

Windows-based software

Email

Job description

Hanger, Inc. is seeking a Patient Access Coordinator to manage front desk operations, greet patients, verify demographics, collect payments, and schedule follow-up appointments in Independence, MO.

The role supports smooth patient flow and coordinates with clinic staff to ensure a positive patient experience. Ideal candidates have strong communication, basic computer skills, and a background in medical front office or receptionist work.