Patient Access & Front Desk Coordinator

bannerhealth; Gilbert (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Banner Health in Gilbert, AZ is seeking a Front Office/Customer Experience Representative. You will be the first point of contact for patients and visitors, handling registration, scheduling, and insurance verification while delivering a welcoming, customer-focused experience.

In this role you will collect patient liabilities, provide financial guidance, post payments, and support the care team to ensure smooth patient flow.

Qualifications

• Front desk registration and check-in responsibilities.
• Verifies insurance eligibility and obtains authorizations.
• Collects patient liabilities and explains payment options.
• Schedules appointments and manages patient flow.

Responsibilities

• Register and check in patients with accurate data entry.
• Verify insurance eligibility and obtain pre-certifications or authorizations.
• Explain financial policies and collect patient liabilities; offer payment options.
• Schedule appointments and coordinate referrals to optimize patient flow.

Skills

Customer service

Phone etiquette

Data entry

Interpersonal communication

Job description

Banner Health in Gilbert, AZ is seeking a Front Office/Customer Experience Representative. You will be the first point of contact for patients and visitors, handling registration, scheduling, and insurance verification while delivering a welcoming, customer-focused experience.

In this role you will collect patient liabilities, provide financial guidance, post payments, and support the care team to ensure smooth patient flow.