Patient Access & Financial Services Specialist

bannerhealth; Gilbert (AZ); On-site; USD 35,000 - 52,000; Full time

Job summary

Banner Health in Gilbert, AZ is hiring a Front Office/Patient Financial Services Representative. You will be the first contact for patients at the front desk, handling registrations, insurance verification, and patient inquiries to ensure a smooth visit and positive experience.

You will collect patient liability, provide financial guidance, schedule visits, and support patient records. The role requires strong communication and the ability to work independently in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in patient financial services or insurance billing preferred.
• Strong interpersonal, oral, and written communication skills.

Responsibilities

• Register patients and collect required signatures and information.
• Verify insurance eligibility and pre-certifications.
• Collect patient liability and explain payment options.
• Enter payments and reconcile daily transactions.
• Schedule appointments and manage patient flow.
• Provide excellent customer service and handle inquiries.
• Assist with patient records requests.
• Support in various patient services and logistics.
• Work independently in a fast-paced environment.

Skills

Customer service

Communication

Data entry

Multi-tasking

Education

High school diploma

Job description

Banner Health in Gilbert, AZ is hiring a Front Office/Patient Financial Services Representative. You will be the first contact for patients at the front desk, handling registrations, insurance verification, and patient inquiries to ensure a smooth visit and positive experience.

You will collect patient liability, provide financial guidance, schedule visits, and support patient records. The role requires strong communication and the ability to work independently in a fast-paced environment.