Patient Experience Associate - Front Desk

Banner Health; Mesa (AZ); Hybrid; USD 37,000 - 48,000; Full time

Job summary

Banner Health is seeking a Front Office/PFS Representative in Mesa, AZ. You will greet patients, collect information, verify insurance, and guide patients through financial options to maximize reimbursement. This role supports efficient patient flow in a busy clinic and requires accurate data entry and strong communication.

Experience with patient financial services and office software is preferred. The position is full-time with daytime hours, and the team emphasizes a welcoming,

Qualifications

• High school diploma or GED required.
• Knowledge of patient financial services or insurance processes preferred.
• Ability to manage multiple tasks with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills; proficient with common office software.

Responsibilities

• Register/check-in patients, collect signatures, and verify insurance information.
• Validate eligibility, pre-certifications, referrals, and authorizations as needed.
• Calculate patient liabilities and explain financial policies and payment options.
• Enter payments/charges, reconcile daily totals, and balance cash drawer.
• Schedule visits, confirm appointments, and assist with patient flow and records.

Skills

Customer service

Phone handling

Interpersonal communication

Multi-tasking

Independent work

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Database software

Job description

Banner Health is seeking a Front Office/PFS Representative in Mesa, AZ. You will greet patients, collect information, verify insurance, and guide patients through financial options to maximize reimbursement. This role supports efficient patient flow in a busy clinic and requires accurate data entry and strong communication.

Experience with patient financial services and office software is preferred. The position is full-time with daytime hours, and the team emphasizes a welcoming,