Patient Access & Financial Services Specialist

Banner Health; Gilbert (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Banner Health is seeking a Front Office/Patient Financial Services Representative in Gilbert, AZ. You will greet patients, verify insurance, collect payments, schedule visits, and guide patients through financial options to optimize reimbursements.

The role requires strong communication and multitasking, with a focus on accurate data entry, privacy compliance, and courteous patient service in a busy healthcare setting.

Qualifications

• High school diploma or GED or equivalent.
• Knowledge of patient financial services, financial or insurance processes.
• Strong interpersonal, oral, and written communication skills.
• Ability to manage multiple tasks independently in a fast-paced environment.

Responsibilities

• Register/check-in patients and collect necessary information.
• Verify insurance coverage and assist with pre-certifications and authorizations.
• Explain financial policies and discuss payment options with patients.
• Enter payments/charges and reconcile daily transactions.
• Schedule appointments and coordinate patient flow across practices.
• Respond to patient inquiries via phone, email, or in person with professionalism.
• Assist with patient records requests and maintain compliance.

Skills

Customer service

Interpersonal communication

Multi-tasking

Organizational skills

Education

High school diploma or GED

Tools

Word processing

Spreadsheet

Database software

Job description

Banner Health is seeking a Front Office/Patient Financial Services Representative in Gilbert, AZ. You will greet patients, verify insurance, collect payments, schedule visits, and guide patients through financial options to optimize reimbursements.

The role requires strong communication and multitasking, with a focus on accurate data entry, privacy compliance, and courteous patient service in a busy healthcare setting.