Patient Experience Front Desk Specialist

Banner Medical Group; Gilbert (AZ); On-site; USD 23,000 - 30,000; Full time

Job summary

Banner Gateway Orthopedic Clinic in Gilbert, AZ is seeking a Front Office/Customer Experience Representative to greet patients, schedule appointments, verify insurance, collect liabilities and guide patients through billing.

You will coordinate patient flow, answer phones, register patients, and provide a welcoming experience in a fast-paced clinic. This role requires strong communication, accuracy, and a commitment to patient service.

Qualifications

• High school diploma or equivalent required.
• Knowledge of patient financial services or insurance processes preferred.
• Strong interpersonal, oral, and written communication skills.

Responsibilities

• Answers phones and schedules patient appointments.
• Registers patients and collects insurance information and signatures.
• Verifies insurance eligibility and pre-certifications/referrals.
• Calculates and collects patient liability and explains financial policies.

Skills

Customer service

Phone etiquette

Registration

Insurance verification

Scheduling

Billing

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Banner Gateway Orthopedic Clinic in Gilbert, AZ is seeking a Front Office/Customer Experience Representative to greet patients, schedule appointments, verify insurance, collect liabilities and guide patients through billing.

You will coordinate patient flow, answer phones, register patients, and provide a welcoming experience in a fast-paced clinic. This role requires strong communication, accuracy, and a commitment to patient service.