Patient Access & Billing Concierge

Banner Health; Glendale, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Banner Health Center Plus in Glendale, AZ is seeking a Front Desk Patient Financial Services Representative to coordinate patient flow, register patients, verify insurance, collect liabilities and provide financial guidance to maximize reimbursement. You will work with physicians and staff in a busy revenue cycle team.

Responsibilities include data entry, scheduling, answering calls, posting payments, and delivering excellent customer service in a fast-paced, compliant environment.

Qualifications

• High school diploma or equivalent required.
• Experience in patient financial services or healthcare billing preferred.
• Strong communication and data entry skills.

Responsibilities

• Register/check-in patients and collect required signatures.
• Verify insurance eligibility and pre-certifications.
• Explain financial policies and collect patient liability.
• Enter payments and charges; reconcile daily transactions.
• Schedule appointments and manage patient flow.
• Provide excellent customer service and respond to inquiries.
• Assist in handling patient records requests.
• Support care team with administrative tasks.
• Maintain compliance with policies and guidelines.

Skills

Customer service

Verbal communication

Interpersonal skills

Data entry

Education

High school diploma

Tools

Microsoft Office

Billing software

Job description

Banner Health Center Plus in Glendale, AZ is seeking a Front Desk Patient Financial Services Representative to coordinate patient flow, register patients, verify insurance, collect liabilities and provide financial guidance to maximize reimbursement. You will work with physicians and staff in a busy revenue cycle team.

Responsibilities include data entry, scheduling, answering calls, posting payments, and delivering excellent customer service in a fast-paced, compliant environment.