Patient Access & Billing Specialist

bannerhealth; Arizona; On-site; USD 33,000 - 42,000; Full time

Job summary

Banner Medical Group in Queen Creek, AZ is seeking a Front Office Representative to support patient flow by answering phones, scheduling appointments, and handling registration and insurance information. This role collaborates with medical staff to deliver a great patient experience in a fast-paced clinic environment.

Responsibilities include verifying insurance, collecting patient liabilities, posting payments, and assisting with referrals and authorizations, with daily reconciliation and

Qualifications

• High school diploma or GED required.
• 1+ year patient financial services or insurance processes experience.
• Strong interpersonal, oral, and written communication skills.
• Proficiency with common office software (word processing, spreadsheets, databases).

Responsibilities

• Registration/check-in and data entry with patient and insurance information.
• Verify insurance eligibility benefits; obtain pre-certifications, referrals, and authorizations.
• Collect patient liability; explain financial policies and payment options.
• Enter payments/charges and reconcile daily; balance cash drawer and deposit.
• Schedule office visits/procedures; confirm next-day appointments and prep patients.
• Maintain strong customer service; communicate with patients, care teams, and payors.
• Respond to requests for patient medical records per policy and law.
• Provide patient services to assist flow (escort, vitals, etc.).
• Work independently in a fast-paced environment with prioritization and judgment.

Skills

Customer service

Interpersonal communication

Data entry

Multitasking

Education

High school diploma or equivalent

Job description

Banner Medical Group in Queen Creek, AZ is seeking a Front Office Representative to support patient flow by answering phones, scheduling appointments, and handling registration and insurance information. This role collaborates with medical staff to deliver a great patient experience in a fast-paced clinic environment.

Responsibilities include verifying insurance, collecting patient liabilities, posting payments, and assisting with referrals and authorizations, with daily reconciliation and