Patient Access & Front Desk Coordinator

Hanger Inc; Gastonia (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Compensation

8 Paid Holidays

PTO: Vacation and Sick time

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Parental Leave

Referral Bonus Program

Mentorship Programs

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient and staff experience at our Gastonia clinics. You will manage front desk operations, assist with registrations, collect payments, and coordinate prosthetic care appointments.

The role emphasizes strong communication, computer proficiency, and the ability to handle sensitive information with care. Prior front office or medical setting experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or related experience preferred.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have or be eligible to obtain a valid driver's license.

Responsibilities

• Patient Reception: Greet and assist patients at the front desk, provide wait time information and answer inquiries.
• Patient Intake: Verify demographics and insurance details during check-in; handle walk-ins.
• Financial Transactions: Collect payments including deductibles, copays, and coinsurance at the front desk.
• Appointment Scheduling: Coordinate follow-up appointments, casts, measurements, deliveries and prosthetic care plans.
• Patient Support: Serve as liaison for clinic services and patient experience programs.
• Administrative Assistance: Collaborate with Revenue Cycle Management to obtain patient information.
• Record Maintenance: Ensure accurate electronic health records for all patients.

Skills

Customer service

Reception/front desk

Communication skills

Typing 30 wpm

Education

High school diploma

Tools

Windows OS

Email

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient and staff experience at our Gastonia clinics. You will manage front desk operations, assist with registrations, collect payments, and coordinate prosthetic care appointments.

The role emphasizes strong communication, computer proficiency, and the ability to handle sensitive information with care. Prior front office or medical setting experience is preferred.