Patient Access & Front Desk Coordinator

Talentify; Gastonia (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave

8 Paid Holidays + 4 Floating Holidays

PTO including Vacation and Sick time

Mentorship Programs

Job summary

Hanger, Inc. is seeking a front office receptionist to ensure a seamless experience for patients and staff. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-up appointments including prosthetic care plans.

The role also involves supporting the Revenue Cycle Management team and maintaining accurate electronic health records. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent.
• Less than one year of customer service, administrative or related experience.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record.

Responsibilities

• Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Record Maintenance: Ensure accurate and complete electronic health records for all patients.

Skills

Front desk experience

Customer service experience

Strong communication skills

Computer skills

Typing 30 wpm

Interpersonal communication

Education

High school diploma or equivalent

Tools

Alpha filing system

Job description

Hanger, Inc. is seeking a front office receptionist to ensure a seamless experience for patients and staff. You will greet patients, verify demographics and insurance, collect payments, and schedule follow-up appointments including prosthetic care plans.

The role also involves supporting the Revenue Cycle Management team and maintaining accurate electronic health records. A high school diploma and strong communication skills are required.