Patient Access & Experience Coordinator

Talentify; Abingdon (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

8 paid holidays + 4 floating holidays

Paid time off (PTO)

Medical, Dental, and Vision benefits

401k retirement plan

Parental bonding leave

Employee referral bonus

Mentorship programs

Job summary

Hanger, Inc. in the United States is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources by managing front office operations efficiently.

You will greet patients, verify demographics and insurance at check-in, collect payments, schedule follow-ups for casts, measurements, delivery and prosthetic care plans, and maintain complete electronic health records.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or admin experience required.
• Valid driver's license and acceptable driving record required.

Responsibilities

• Greet and assist patients at the front desk and provide wait-time information.
• Verify demographics and insurance during check-in; handle registrations.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments including casts, measurements, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Interpersonal communication

Written communication

Telephone communication

Front office skills

Education

High school diploma or equivalent

Tools

Windows OS

Office software

Job description

Hanger, Inc. in the United States is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources by managing front office operations efficiently.

You will greet patients, verify demographics and insurance at check-in, collect payments, schedule follow-ups for casts, measurements, delivery and prosthetic care plans, and maintain complete electronic health records.