Patient Access & Front Desk Specialist

CommUnityCare; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

CommUnityCare in Austin, Texas, is looking for a Front Office Administrative Assistant to serve as the first point of contact for patients. The role includes managing appointments, collecting co-payments, and maintaining patient confidentiality in accordance with HIPAA guidelines. Candidates should have at least a High School Diploma and a minimum of one year of administrative experience in a healthcare setting. Strong communication and problem-solving skills are essential. This position involves a commitment to exceptional customer service.

Qualifications

• Minimum one year of experience in an administrative role.
• Excellent verbal and written communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Open and manage front office operations.
• Schedule and assist patients with appointments.
• Collect co-payments and ensure patient documentation is accurate.
• Maintain confidentiality and adhere to HIPAA guidelines.

Skills

Exceptional customer service

Verbal and written communication

Proficient in Microsoft Office

Knowledge of healthcare office concepts

Effective problem-solving techniques

Education

High School Diploma or Equivalent

Tools

i2i

Tableau

Patient Portal

Job description

CommUnityCare in Austin, Texas, is looking for a Front Office Administrative Assistant to serve as the first point of contact for patients. The role includes managing appointments, collecting co-payments, and maintaining patient confidentiality in accordance with HIPAA guidelines. Candidates should have at least a High School Diploma and a minimum of one year of administrative experience in a healthcare setting. Strong communication and problem-solving skills are essential. This position involves a commitment to exceptional customer service.