Patient Access & Front Desk Concierge

PT Solutions Physical Therapy; Shawnee (KS); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Career progression

PTO & Sick leave

Endurance race reimbursement

Job summary

PT Solutions Physical Therapy in Shawnee, KS is seeking a Patient Access Coordinator to greet patients, manage check-in/out, handle payments, and coordinate scheduling with care teams. You will support HIPAA compliance, EMR documentation, and daily financial records while delivering a positive patient experience.

This full-time on-site role offers development opportunities in a nationwide practice. Qualified candidates have 1–2 years in customer service or healthcare front office, experience

Qualifications

• High School or GED diploma required.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Strong communication

Customer service

Multitask

Attention to detail

Microsoft Office

Teamwork

Conflict-resolution

Independent work

Education

High School or GED diploma

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy in Shawnee, KS is seeking a Patient Access Coordinator to greet patients, manage check-in/out, handle payments, and coordinate scheduling with care teams. You will support HIPAA compliance, EMR documentation, and daily financial records while delivering a positive patient experience.

This full-time on-site role offers development opportunities in a nationwide practice. Qualified candidates have 1–2 years in customer service or healthcare front office, experience