Patient Access Specialist: Elevate the Front Desk Experience

PT Solutions Physical Therapy; Concord (NC); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Career progression nationwide

PTO and Sick Leave or EIB

Endurance race entry fee reimbursement

Job summary

PT Solutions Physical Therapy is hiring a Patient Access Coordinator in Concord, NC to greet patients, manage check-in/check-out, and handle payments. You will support clinic operations, maintain accurate records, and ensure HIPAA compliance while coordinating with care teams for a smooth patient experience.

The role requires 1–2 years of front-office experience, proficiency with EMR systems and scheduling platforms, and a patient-centered approach.

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Payment collection

MS Office

Empathy

Workflow adherence

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy is hiring a Patient Access Coordinator in Concord, NC to greet patients, manage check-in/check-out, and handle payments. You will support clinic operations, maintain accurate records, and ensure HIPAA compliance while coordinating with care teams for a smooth patient experience.

The role requires 1–2 years of front-office experience, proficiency with EMR systems and scheduling platforms, and a patient-centered approach.