Patient Access & Care Concierge

Beth Israel Lahey Health; Salem (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient service professional to greet patients, register their information, and manage appointments. The role emphasizes privacy, accuracy, and responsive service in a busy ambulatory setting.

The position requires strong English communication, MS Office experience, and a willingness to assist with translation needs as necessary. High school diploma or GED is required, with a Medical Admin Assistant cert preferred.

Qualifications

• High School diploma or GED required.
• Certificate 1 preferred: Medical Admin Assistant Cert.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and MS Office.

Responsibilities

• Greet patients and visitors with courtesy, service, and privacy.
• Register patients, collect demographics and verify information.
• Schedule, reschedule, and cancel appointments per provider needs.
• Obtain referrals and collect co-pays; use electronic systems.
• Ensure smooth flow; act as liaison between patient, staff, and other areas.
• Maintain reception area cleanliness and calming environment.
• Provide Spanish translation services when needed.

Skills

Customer service

Written communications

Oral communications

Problem solving

Active listening

Education

High School diploma or GED

Medical Admin Assistant Cert

1-3 years related work experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Job description

Beth Israel Lahey Health is seeking a patient service professional to greet patients, register their information, and manage appointments. The role emphasizes privacy, accuracy, and responsive service in a busy ambulatory setting.

The position requires strong English communication, MS Office experience, and a willingness to assist with translation needs as necessary. High school diploma or GED is required, with a Medical Admin Assistant cert preferred.