Patient Services Coordinator - Front Desk & Scheduling

Beth Israel Lahey Health, Inc.; Brookline, Northern (MA, KY); Hybrid; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health Primary Care in Brookline, MA is seeking a Practice Assistant to greet patients, verify information, and support smooth clinic operations throughout day shifts. You will handle check-in, scheduling, copay collection, referrals, and basic medical records preparation while maintaining a welcoming environment and clear communication with patients and staff.

Strong customer service and basic computer skills are essential; prior healthcare or service experience is preferred

Qualifications

• High School diploma or GED required.
• Certificate in Medical Admin Assistant preferred.
• 0–1 years related work experience required; computer systems experience preferred.

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Performs check-in, registration, scheduling, and demographic/fiscal data verification.
• Collects co-payments following standard procedures.
• Schedules, reschedules, and cancels appointments.
• Obtains and enters referrals.
• Maintains clean, welcoming reception area and clear signage.
• Acts as liaison between patients and staff to ensure smooth flow of care.

Skills

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

High School diploma or GED

Medical Admin Assistant Cert

Job description

Beth Israel Lahey Health Primary Care in Brookline, MA is seeking a Practice Assistant to greet patients, verify information, and support smooth clinic operations throughout day shifts. You will handle check-in, scheduling, copay collection, referrals, and basic medical records preparation while maintaining a welcoming environment and clear communication with patients and staff.

Strong customer service and basic computer skills are essential; prior healthcare or service experience is preferred