Patient Access & Flow Specialist

Medical Care of Boston Management Corporation; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrator/Receptionist to greet patients, manage registrations, and coordinate appointment flow in a fast-paced outpatient setting.

The role emphasizes accurate data entry, clear communication with patients and staff, and providing translation assistance in Spanish as needed. A high school diploma or GED is required, with a Medical Admin Assistant certificate preferred.

Qualifications

• High School diploma or GED required.
• Certificate 1 preferred: Medical Admin Assistant; 1–3 years related work experience required.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications (Outlook/Word/Excel/PowerPoint/Access).

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Serves as a central communication source in patient care.
• Registers patients and verifies demographic data in the system.
• Schedules, reschedules, and cancels appointments.
• Obtains referrals and collects co-pays.
• Maintains a clean, welcoming reception area.
• Provides translation support in Spanish when needed.

Skills

Customer service

Written communications

Oral communications

Teamwork

Education

High School diploma or GED

Medical Admin Assistant Certificate

Tools

Microsoft Office Suite

Outlook

Word

Excel

Job description

Beth Israel Lahey Health is seeking an Administrator/Receptionist to greet patients, manage registrations, and coordinate appointment flow in a fast-paced outpatient setting.

The role emphasizes accurate data entry, clear communication with patients and staff, and providing translation assistance in Spanish as needed. A high school diploma or GED is required, with a Medical Admin Assistant certificate preferred.