Patient Access & Experience Specialist

Beth Israel Lahey Health; Salem (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking a front desk receptionist to support patient check-in, scheduling, and communications within a practice setting.

You will greet patients, verify demographics, collect co-pays, and coordinate translation services as needed, while maintaining a respectful and confidential environment. This role requires strong customer service and Office experience in a medical setting.

Qualifications

• High School diploma or GED required.
• Certificate 1 preferred: Medical Admin Assistant Cert.
• 1-3 years related work experience required.
• Experience with computer systems including MS Office applications.

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Registers patients, verifies demographic data and collects co-pays.
• Schedules, reschedules and cancels appointments to accommodate needs.
• Obtains referrals and maintains accurate information in the system.
• Maintains a welcoming reception area and coordinates translations when needed.
• Acts as liaison between patients and staff to ensure smooth flow.

Skills

Customer service

Written communications

Oral communications

Teamwork

Knowledge of procedures

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office

Web-based applications

Job description

Beth Israel Lahey Health is seeking a front desk receptionist to support patient check-in, scheduling, and communications within a practice setting.

You will greet patients, verify demographics, collect co-pays, and coordinate translation services as needed, while maintaining a respectful and confidential environment. This role requires strong customer service and Office experience in a medical setting.