Patient Access & Financial Services Specialist

Banner Health; Gilbert (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

Banner Health in Gilbert, AZ is seeking a Front Desk Representative for Family Practice to greet patients, register visits, verify insurance, and guide patients through financial options. This role supports smooth patient flow and requires strong customer service and reliability.

The position involves data entry, appointment scheduling, and coordination with care teams to ensure timely and accurate patient information and billing processes. Monday–Friday with rotating Saturdays, start times vary.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Knowledge of patient financial services, collecting services or insurance industry experience.
• Strong interpersonal, oral, and written communication skills.
• Experience with common office software (word processing, spreadsheets, databases).
• Ability to work independently in a fast-paced environment.

Responsibilities

• Register patients and collect demographic and insurance information.
• Verify insurance eligibility benefits and obtain pre-certifications/authorizations as needed.
• Collect patient liability and explain financial policies to patients.
• Enter payments and perform daily reconciliation of charges.
• Schedule appointments and manage patient flow to maximize efficiency.

Skills

Customer service

Communication

Data entry

Registration

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Banner Health in Gilbert, AZ is seeking a Front Desk Representative for Family Practice to greet patients, register visits, verify insurance, and guide patients through financial options. This role supports smooth patient flow and requires strong customer service and reliability.

The position involves data entry, appointment scheduling, and coordination with care teams to ensure timely and accurate patient information and billing processes. Monday–Friday with rotating Saturdays, start times vary.