Patient Access Specialist | Fast, Friendly Registration

bannerhealth; Gilbert (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Banner Health in Gilbert, Arizona is seeking a Patient Access Services Representative. You will be the first point of contact for patients, greeting them warmly, verifying insurance, and registering patients for care at Banner Gateway Medical Center.

The role emphasizes accurate documentation, effective communication, and collaboration with clinical teams to improve patient flow and satisfaction. Training is provided to develop necessary skills in a busy hospital setting.

Qualifications

• High school diploma or GED required.
• Customer service experience or knowledge of patient financial services, billing, or insurance processes preferred (1+ year).
• Strong communication, interpersonal, and organizational skills; ability to handle multiple tasks in a high-volume setting.

Responsibilities

• Greet patients, verify identity and insurance details, and register efficiently and compassionately.
• Collect patient financial liability and assist with financial counseling as needed.
• Ensure documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Utilize multiple systems to streamline intake, eligibility verification, and record-keeping.

Skills

Customer service

Communication

Interpersonal skills

Office software

Education

High school diploma

Associate degree preferred

Job description

Banner Health in Gilbert, Arizona is seeking a Patient Access Services Representative. You will be the first point of contact for patients, greeting them warmly, verifying insurance, and registering patients for care at Banner Gateway Medical Center.

The role emphasizes accurate documentation, effective communication, and collaboration with clinical teams to improve patient flow and satisfaction. Training is provided to develop necessary skills in a busy hospital setting.