Front Desk & Patient Financial Services Specialist

bannerhealth; Glendale (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Banner Health in Glendale, AZ is seeking a Front Desk Patient Financial Services Representative to support patient flow, registration, and insurance coordination in Admin-Clinic. You will handle phone and in-person inquiries, verify coverage, collect patient liabilities, schedule visits, and guide patients through financial policies to maximize reimbursement.

This role offers a fast-paced environment with emphasis on accuracy and customer service.

Qualifications

• High school diploma or GED required.
• Experience in patient financial services or insurance billing preferred.
• Strong interpersonal and written communication skills required.

Responsibilities

• Register and check-in patients, collect signatures, and enter data.
• Verify insurance eligibility and manage pre-certifications and referrals.
• Explain policies and collect patient liability while guiding payment options.
• Process payments, balance cash drawer, and coordinate with billing.
• Schedule appointments and prepare patients for visits.
• Respond to patient questions via phone, email, or in person.
• Assist with records requests while complying with privacy laws.
• Provide general patient services to facilitate flow.
• Maintain knowledge of payor information for timely reimbursement.

Skills

Interpersonal communication

Multitasking

Data entry

Office software proficiency

Education

High school diploma / GED

Tools

Microsoft Word

Microsoft Excel

Database software

Job description

Banner Health in Glendale, AZ is seeking a Front Desk Patient Financial Services Representative to support patient flow, registration, and insurance coordination in Admin-Clinic. You will handle phone and in-person inquiries, verify coverage, collect patient liabilities, schedule visits, and guide patients through financial policies to maximize reimbursement.

This role offers a fast-paced environment with emphasis on accuracy and customer service.