Patient Access & Financial Services Specialist

Memorial Healthcare System; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

Memorial Healthcare System in Florida is seeking a Patient Financial Services Representative (PFSR) to greet patients and guarantors in hospital, ambulatory or medical office settings. You will gather demographic, financial and insurance information, explain notices and consent forms, and verify active coverage to ensure accurate billing and scheduling.

In this role you will deliver exceptional customer service, collect out-of-pocket responsibilities, provide patient estimates, assist with

Qualifications

• High School Diploma or Equivalent (Required)
• No experience required. One year of related hospital, medical office, or customer service experience preferred.
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Greet patients and guarantors at workstation, bedside, or clinic.
• Obtain and verify demographic, financial and insurance information.
• Explain policies and obtain signatures on required notices and consent forms.
• Collect patient out-of-pocket responsibility per guidelines and provide estimates.
• Prepare daily deposits and balance payments.
• Verify insurance benefits and active coverage; determine filing order when multiple coverages apply.
• Schedule walk-in appointments and referrals as needed.
• Assist with discharge processes and follow-up scheduling as applicable.

Skills

Customer service

Communication skills

Critical thinking

Problem solving

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System in Florida is seeking a Patient Financial Services Representative (PFSR) to greet patients and guarantors in hospital, ambulatory or medical office settings. You will gather demographic, financial and insurance information, explain notices and consent forms, and verify active coverage to ensure accurate billing and scheduling.

In this role you will deliver exceptional customer service, collect out-of-pocket responsibilities, provide patient estimates, assist with