Patient Access & Financial Counseling Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Joplin (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to greet patients, verify insurance, schedule, register and secure financial clearance at Mercy facilities.

You will document patient data accurately, communicate financial responsibilities, and explain payment options while collecting balances as needed. The role requires attention to detail, empathy and adherence to Mercy Service Standards.

Qualifications

• 1-3 years clerical experience and customer service preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Greet patients and facilitate entrance into Mercy facilities; schedule, register and verify insurance.
• Obtain and populate accurate patient data; ensure financial clearance prior to or at service time.
• Explain patient financial responsibility and options; collect payments and document outcomes.
• Communicate with insurance carriers, Medicare guidelines and applicable resources.

Skills

Customer service

Insurance verification

Telephone etiquette

Data entry

Education

High school diploma

Tools

Computer systems

10-key calculator

Job description

Mercy is seeking a Patient Access Representative to greet patients, verify insurance, schedule, register and secure financial clearance at Mercy facilities.

You will document patient data accurately, communicate financial responsibilities, and explain payment options while collecting balances as needed. The role requires attention to detail, empathy and adherence to Mercy Service Standards.