Patient Access & Financial Clearance Specialist (Full-Time)

mercy; Arkansas; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision coverage

Paid time off

Tuition support

Retirement matching

Job summary

Mercy is hiring a Patient Access Representative to be the first point of contact for patients at Mercy Clinic Hwy 102. This role supports scheduling, registration, benefit verification, pre-certification and financial clearance with compassion and accuracy.

You will ensure accurate patient data, explain financial responsibilities, and guide patients through payment options and financial assistance while maintaining Mercy Service Standards.

Qualifications

• High school diploma or equivalent required.
• 1–3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Excellent attention to detail; knowledge of insurance carriers and Medicare guidelines.

Responsibilities

• Facilitate patient entrance including scheduling, registration, verification, pre-certification, and financial clearance.
• Collect and verify patient data and ensure accuracy in the patient record.
• Explain financial responsibility and available payment options to patients; document outcomes.

Skills

Customer service

Attention to detail

Insurance knowledge

Medicare guidelines

Education

High school diploma or equivalent

Job description

Mercy is hiring a Patient Access Representative to be the first point of contact for patients at Mercy Clinic Hwy 102. This role supports scheduling, registration, benefit verification, pre-certification and financial clearance with compassion and accuracy.

You will ensure accurate patient data, explain financial responsibilities, and guide patients through payment options and financial assistance while maintaining Mercy Service Standards.