Patient Access & Financial Clearance Specialist

Houston Methodist; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling, registration, and eligibility verification for patients at our Georgia locations. The role emphasizes exceptional customer service and seamless coordination with physicians and clinic staff.

Responsibilities include navigating scheduling systems, obtaining required insurance data, and providing timely information to patients while maintaining HIPAA standards and data integrity in the information

Qualifications

• Three years of experience in healthcare setting/call center or customer service operations
• Healthcare setting knowledge and a strong understanding of medical terminology preferred

Responsibilities

• Use scheduling and registration systems to coordinate patient appointments.
• Verify patient insurance and obtain data for financial clearance.
• Triages calls and provides information to prepare for appointments.
• Maintain HIPAA-compliant communication and document interactions.
• Assist with referrals and coordinate urgent same-day scheduling.
• Ensure accuracy in data entry and patient records.

Skills

Customer service

Communication

Medical terminology

English proficiency

Data entry

Windows basics

Excel basics

HIPAA compliance

Multitasking

Teamwork

Education

High School diploma

Tools

Scheduling systems

Verification systems

Online applications

EMR systems

Microsoft Office

Job description

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling, registration, and eligibility verification for patients at our Georgia locations. The role emphasizes exceptional customer service and seamless coordination with physicians and clinic staff.

Responsibilities include navigating scheduling systems, obtaining required insurance data, and providing timely information to patients while maintaining HIPAA standards and data integrity in the information