Patient Experience Coordinator

Anna Jaques Hospital; United States; On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Assistant to support the front desk, appointment workflows and patient communications. You will check in patients, assist with registrations, verify information, and collect copayments while ensuring a courteous, private, and efficient experience for all.

The role involves coordinating with clinical staff to maintain smooth practice operations. Qualifications include a high school diploma or GED, and healthcare-related experience or certifications

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 0-1 years related work experience required.
• Experience with computer systems including web-based applications and some Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).
• One year experience in a healthcare or service/hospitality environment preferred.

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system.
• Collects co-payments following standards for managing copayment processing.
• Schedules, reschedules and cancels appointments and enters referrals.
• Maintains clean and welcoming reception area and ensures information clarity.
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.

Skills

Written English

Oral Communications

Customer Service

Team Work

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking a Practice Assistant to support the front desk, appointment workflows and patient communications. You will check in patients, assist with registrations, verify information, and collect copayments while ensuring a courteous, private, and efficient experience for all.

The role involves coordinating with clinical staff to maintain smooth practice operations. Qualifications include a high school diploma or GED, and healthcare-related experience or certifications