Patient Access Conversion Specialist

Duly Health and Care; Orland Park (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

Immediate 401(k) match

Volunteer time off

Community engagement culture

Parental leave and adoption benefits

Job summary

At Duly Health and Care, a patient-centered, physician-led team in Orland Park is seeking a Patient Access Conversion Specialist. This full-time, 40-hour-per-week role is onsite at our local medical office in Orland Park.

You will handle high-volume outbound calls, scheduling, transportation assistance, and EPIC documentation, ensuring a welcoming experience while verifying patient information and coordinating schedules with care teams.

Qualifications

• High school diploma or GED completed.
• Minimum of three years of patient-facing experience.
• Strong customer service and satisfaction focus.
• Demonstrates integrity and ethics in daily work.
• Efficiently performs core responsibilities within policy and procedure guidelines.

Responsibilities

• Make high-volume outbound calls to fulfill patient needs.
• Schedule patients and provide transportation assistance.
• Greet patients and visitors and set a positive tone.
• Verify patient information and document in EPIC.
• Review schedules and pre-screen patients per protocol.
• Monitor daily appointment schedules and fill open slots the same day.
• Prepare charts from Daily Appointment Report.

Skills

Customer focus

Patient-facing experience

Integrity/Ethics

Personal accountability

Education

High school diploma or GED

Job description

At Duly Health and Care. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Job Summary

Patient Access Conversion Specialist –

Full-Time | 40 Hours/Week Monday–Friday

Onsite at Local medical Office- Orland Park

Responsibilities:

• Make High volume outbound phone calls to fulfill patient needs over the phone
• Patient Scheduling and transportation assistance
• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Performs all other duties/responsibilities as assigned
• Reviewing schedule
• Pre-screen patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports
• Review the Daily Appointment Report and prepare charts as appropriate.

Qualifications:

• High school diploma or GED
• Three years of patient/client-facing experience
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $16.30 - $24.50 , with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.