Patient Experience Specialist - Front Desk & Registration

Atrium Health; Lincolnton (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health in Lincolnton, NC seeks a front desk professional to support patient registration, insurance verification, scheduling and billing tasks. The role emphasizes compassionate care, accurate data handling, and effective use of front-end technology to enhance the patient experience.

Ideal candidates demonstrate critical thinking, the ability to work on a team and independently, and familiarity with medical records software. High school diploma or GED is required, with training provided.

Qualifications

• Experience delivering caring customer service in a healthcare setting.
• Strong interpersonal and communication skills with patients and families.
• Ability to work under pressure while maintaining accuracy and empathy.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a hectic environment with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities.
• Encourages patient utilization of front-end technology during registration.
• Enter and maintain confidential patient information including insurance, billing, and payments; assist billing functions.
• Demonstrates proficiency with emergency codes and applicable healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health in Lincolnton, NC seeks a front desk professional to support patient registration, insurance verification, scheduling and billing tasks. The role emphasizes compassionate care, accurate data handling, and effective use of front-end technology to enhance the patient experience.

Ideal candidates demonstrate critical thinking, the ability to work on a team and independently, and familiarity with medical records software. High school diploma or GED is required, with training provided.