Patient Experience Specialist - Front Desk & Insurance

Atrium Health; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Atrium Health in Charlotte, NC seeks a friendly front desk associate to enhance the patient experience through compassionate service, accurate data entry, and efficient registration. You will interact with patients and families in sensitive situations, verify insurance, schedule appointments, and support billing processes.

The role requires critical thinking in a fast-paced environment, teamwork, and attention to confidentiality.

Qualifications

• Exemplary customer service and compassionate patient interactions.
• Ability to interact with patients and families in sensitive situations.
• Strong, decisive thinking in a fast-paced environment and ability to work with minimal supervision.
• Experience/comfort with front desk registration, insurance verification, scheduling, and billing support.
• Familiarity with medical records software and confidentiality requirements.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Front desk operations

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health in Charlotte, NC seeks a friendly front desk associate to enhance the patient experience through compassionate service, accurate data entry, and efficient registration. You will interact with patients and families in sensitive situations, verify insurance, schedule appointments, and support billing processes.

The role requires critical thinking in a fast-paced environment, teamwork, and attention to confidentiality.