Patient Services & Front Desk Specialist

Atrium Health; Huntersville (NC); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Atrium Health is seeking a patient registration professional in North Carolina to provide exceptional front desk service and support for patients and families. The role emphasizes accurate data entry, insurance verification, scheduling, and cash handling with a focus on a positive patient experience.

The position requires strong interpersonal skills, critical thinking, and the ability to work both independently and as part of a team in a fast-paced healthcare environment.

Formación

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsabilidades

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a hectic environment and works well in team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities with accuracy.
• Encourages patient use of front-end technology during registration.
• Maintains confidential and accurate patient information including insurance, billing, and payment details; assists billing or directs to billing office.
• Demonstrates proficiency with emergency codes and adheres to healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Conocimientos

Customer service

Interpersonal skills

Critical thinking

Teamwork

Independent work

Educación

High School Diploma or GED

Herramientas

Medical Records Software

Descripción del empleo

Atrium Health is seeking a patient registration professional in North Carolina to provide exceptional front desk service and support for patients and families. The role emphasizes accurate data entry, insurance verification, scheduling, and cash handling with a focus on a positive patient experience.

The position requires strong interpersonal skills, critical thinking, and the ability to work both independently and as part of a team in a fast-paced healthcare environment.