Patient Access & Experience Specialist

Northern Montana Health Care; Havre (MT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health

Dental

Life Insurance

FLEX/HSA

403(b) option

Job summary

Northern Montana Hospital is seeking a Patient Access Representative to serve as the welcoming first contact for patients and visitors, coordinating intake and records with a focus on smooth clinic operations.

The role requires strong customer service, excellent communication, and the ability to stay calm under pressure. Starting pay varies by experience; benefits include health/dental/life and FLEX/HSA with a 403(b). The position is an on-site role in Havre, MT.

Qualifications

• High school diploma, GED or equivalent.
• Keyboarding.
• Knowledge of 10 key.
• Ability to comprehend, retain and apply given information.
• Experience in office procedures helpful but not necessary.
• Professional demeanor and excellent public relation skills.
• Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients.
• Medical terminology and health insurance background preferred.

Responsibilities

• The Patient Access Representative serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience.
• The role supports the clinic's operations by managing administrative tasks, coordinating patient flow and maintaining accurate records to facilitate high-quality healthcare delivery.

Skills

Customer service

Communication skills

Public relations

Professional demeanor

Education

High school diploma or equivalent

Tools

10-key proficiency

Job description

Northern Montana Hospital is seeking a Patient Access Representative to serve as the welcoming first contact for patients and visitors, coordinating intake and records with a focus on smooth clinic operations.

The role requires strong customer service, excellent communication, and the ability to stay calm under pressure. Starting pay varies by experience; benefits include health/dental/life and FLEX/HSA with a 403(b). The position is an on-site role in Havre, MT.