Patient Access Rep - FT

Northern Montana Health Care; Havre (MT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health

Dental

Life Insurance

FLEX/HSA

403(b) option

Job summary

Northern Montana Hospital is seeking a Patient Access Representative to serve as the welcoming first contact for patients and visitors, coordinating intake and records with a focus on smooth clinic operations.

The role requires strong customer service, excellent communication, and the ability to stay calm under pressure. Starting pay varies by experience; benefits include health/dental/life and FLEX/HSA with a 403(b). The position is an on-site role in Havre, MT.

Qualifications

• High school diploma, GED or equivalent.
• Keyboarding.
• Knowledge of 10 key.
• Ability to comprehend, retain and apply given information.
• Experience in office procedures helpful but not necessary.
• Professional demeanor and excellent public relation skills.
• Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients.
• Medical terminology and health insurance background preferred.

Responsibilities

• The Patient Access Representative serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience.
• The role supports the clinic's operations by managing administrative tasks, coordinating patient flow and maintaining accurate records to facilitate high-quality healthcare delivery.

Skills

Customer service

Communication skills

Public relations

Professional demeanor

Education

High school diploma or equivalent

Tools

10-key proficiency

Job description

Northern Montana Hospital (NMH) is the center of a comprehensive system of medical and health care services, staffed with a team of caring professionals who are dedicated to meeting the growing needs of our Hi-Line communities. The not-for-profit, 25-bed Critical Access Hospital features a 24-hour physician-staffed emergency department, with state-of-the-art diagnostic imaging and electronic medical record services. Our large, quiet labor/birthing rooms are private and located away from other patient care areas. The private patient rooms on the 5th floor Medical/Surgical Department boast views from every window.

Administration, staff, and medical providers are committed to delivering high quality, comprehensive health care services to the people of the Hi-Line communities of Montana.

Specialties of our active staff of doctors include Anesthesiology, Emergency Medicine, Family Medicine, General Surgery, Hematology, Internal Medicine, OB/GYN, Oncology, Ophthalmology, Optometry, Orthopedic Surgery and Sports Medicine, Pain Management, Pathology, Podiatry, Psychiatry, Psychology, Radiology and Women’s Health.

For the convenience of our patients, we also host visiting physicians at our clinics in the areas of:

• Cardiology
• Pediatric Pulmonology
• Urology
• Radiation Oncology
• Nephrology
• Endocrinology
• Optometry

About the role

$1,200 Discretionary Sign-On Bonus

The Patient Access Representative serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. The role supports the clinic's operations by managing administrative tasks, coordinating patient flow and maintaining accurate records to facilitate high-quality healthcare delivery.

Qualifications

• High school diploma, GED or equivalent.
• Keyboarding.
• Knowledge of 10 key.
• Ability to comprehend, retain and apply given information.
• Experience in office procedures helpful but not necessary.
• Professional demeanor and excellent public relation skills.
• Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients.
• Medical terminology and health insurance background preferred.

Starting pay range varies based on experience up to 10-years.

• Health, dental, life, and FLEX/HSA benefits available with 403-b option.

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.

NMH will not sponsor applicants for work visas for this job.