Acute Care Patient Access & Scheduling Specialist

Intermountain Healthcare Inc.; Billings (MT); On-site; USD 26,000 - 35,000; Full time

Job summary

Intermountain Health in Billings, MT is seeking a Patient Access Registrations Specialist I to greet patients, verify demographics, insurance, and financial information, and schedule appointments. You will collect co-pays, explain payment options, and ensure accurate entry in the electronic health record.

In this fast-paced role, you will coordinate with clinical and administrative staff to minimize delays, support prior authorizations, referrals, and pre-certifications, and uphold patient

Qualifications

• High School diploma or equivalent preferred.
• Epic experience preferred.
• Healthcare customer service experience required.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Job description

Intermountain Health in Billings, MT is seeking a Patient Access Registrations Specialist I to greet patients, verify demographics, insurance, and financial information, and schedule appointments. You will collect co-pays, explain payment options, and ensure accurate entry in the electronic health record.

In this fast-paced role, you will coordinate with clinical and administrative staff to minimize delays, support prior authorizations, referrals, and pre-certifications, and uphold patient