Patient Access & Experience Coordinator

hhccareers; Bridgeport (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Service Coordinator to greet patients, register them, and maintain records while ensuring a positive patient experience. You will schedule appointments, verify insurance, and coordinate with providers to support efficient office operations.

The role requires a high school diploma or GED (or 2+ years of customer service) with Epic experience preferred, and a fast-paced medical office background is valued.

Qualifications

• High school diploma/GED equivalent, or a minimum of 2 years customer service experience preferred.
• 1 Year customer service experience in a fast-paced medical office.
• Epic experience preferred.

Responsibilities

• Greet patients, register them, answer routine questions, and maintain records.
• Schedule appointments and provide timely, accurate, and clinically appropriate access.
• Respond to patient inquiries and communicate with providers while safeguarding privacy.
• Reconcile co-pays and reminders, and ensure smooth daily operations.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Epic

Job description

Hartford HealthCare is seeking a Patient Service Coordinator to greet patients, register them, and maintain records while ensuring a positive patient experience. You will schedule appointments, verify insurance, and coordinate with providers to support efficient office operations.

The role requires a high school diploma or GED (or 2+ years of customer service) with Epic experience preferred, and a fast-paced medical office background is valued.