Front Desk & Patient Access Coordinator

Hanger Inc; Gaylord (MI); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

PTO

Health benefits

401k plan

Parental leave

Referral program

Mentorship

Job summary

Hanger, Inc. seeks a friendly front desk receptionist to ensure a seamless patient experience at our orthotic and prosthetic clinics. You will greet patients, verify data, process payments, and coordinate appointments in a busy clinical front office.

The ideal candidate will have strong communication skills, basic computer proficiency, and a background in front desk or medical front office. A high school diploma and a valid driver’s license are required.

Qualifications

• High school diploma or equivalent
• Talent Sorter assessment may be used in selection
• Less than one year of customer service or related experience
• Experience in receptionist or medical front office preferred
• Valid driver’s license with clean driving record

Responsibilities

• Greet patients at the front desk and provide wait-time information
• Verify and update patient demographics and insurance at check-in; handle walk-ins
• Collect patient payments (deductibles, copays, coinsurance) at the front desk
• Coordinate follow-up appointments (cast/measure, delivery, prosthetic care plans)
• Serve as liaison for patient experience programs and resources
• Collaborate with Revenue Cycle Management to obtain patient information
• Maintain accurate electronic health records for all patients

Skills

Customer service

Receptionist experience

Communication skills

Computer proficiency

Education

High school diploma

Tools

Windows OS

Microsoft Office

Job description

Hanger, Inc. seeks a friendly front desk receptionist to ensure a seamless patient experience at our orthotic and prosthetic clinics. You will greet patients, verify data, process payments, and coordinate appointments in a busy clinical front office.

The ideal candidate will have strong communication skills, basic computer proficiency, and a background in front desk or medical front office. A high school diploma and a valid driver’s license are required.