Patient Access Specialist - Front Desk & Care Experience

Talentify; La Crosse (WI); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive Compensation Packages

8 Paid National Holidays

Floating Holidays

PTO: Vacation and Sick time

Medical, Dental, Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave

Employee Referral Bonus Program

Mentorship Programs

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience in our orthotics and prosthetics clinics. You will greet patients, verify demographics and insurance, and handle payments at the front desk.

Responsibilities include coordinating follow-up appointments, supporting clinic services, and maintaining accurate electronic health records, with a focus on courteous, accurate and timely service.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or related experience preferred.
• Receptionist/front office experience preferred.
• Valid driver’s license and driving record per policy.
• Talent Sorter assessment administered during selection.

Responsibilities

• Greet and assist patients on arrival at the front desk.
• Verify and update patient demographics and insurance at check-in.
• Collect patient payments (deductibles, copays, coinsurance).
• Coordinate follow-up appointments and prosthetic care plans.
• Serve as liaison for clinic services and patient resources.
• Collaborate with Revenue Cycle Management to obtain patient information.
• Maintain accurate electronic health records for all patients.

Skills

Interpersonal communication

Customer service

Front desk experience

Typing 30 wpm

Computer proficiency

Attention to detail

Education

High school diploma

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience in our orthotics and prosthetics clinics. You will greet patients, verify demographics and insurance, and handle payments at the front desk.

Responsibilities include coordinating follow-up appointments, supporting clinic services, and maintaining accurate electronic health records, with a focus on courteous, accurate and timely service.