Patient Access & Experience Coordinator

La-Paz-Regional-Hospital-; Parker (AZ); On-site; USD 23,000 - 30,000; Full time

Job summary

La Paz Regional Hospital is seeking a Patient Access Representative to greet patients, collect and verify demographics, and confirm insurance information for outpatient services. This role emphasizes empathy, accuracy, and HIPAA-compliant handling of records as you interlink patients with medical staff and administrative teams.

You will verify coverage, estimate patient liability, discuss payment options, and assist with billing questions while maintaining calm, professional communication in a

Qualifications

• High School/GED or equivalent working knowledge.
• Basic computer, email and office software proficiency.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced, high-stress environment.
• Compassionate and patient-focused approach to care.
• Ability to work independently and in a group.
• Strong follow-up and data-entry accuracy.

Responsibilities

• Greet and assist patients and verify patient information and insurance details.
• Verify insurance coverage, determine eligibility and calculate patient liabilities.
• Assist patients with questions on medical bills, payment plans or financial assistance.
• Ensure confidential handling of medical records in compliance with HIPAA.
• Serve as liaison between patients, medical staff and administrative teams.
• Maintain accurate records of patient interactions, registration and insurance details.
• Perform precise data entry to avoid errors in patient records and billing.
• Provide information on facility policies and expected visit procedures.

Skills

Interpersonal communication

Customer service

Data entry

Attention to detail

HIPAA compliance

Education

High School Diploma or GED

Job description

La Paz Regional Hospital is seeking a Patient Access Representative to greet patients, collect and verify demographics, and confirm insurance information for outpatient services. This role emphasizes empathy, accuracy, and HIPAA-compliant handling of records as you interlink patients with medical staff and administrative teams.

You will verify coverage, estimate patient liability, discuss payment options, and assist with billing questions while maintaining calm, professional communication in a