Patient Access Specialist I

ADP, Inc.; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Full time

Job summary

La Clinica del Pueblo seeks a Patient Access Representative I to support front-desk operations in Washington, DC area. You will manage incoming calls, schedule appointments for clinical and mental health services, and verify insurance while delivering exceptional service.

Ideal candidates have 1 year of customer service, insurance verification experience, and bilingual English/Spanish abilities. This non-exempt role emphasizes accurate data entry, teamwork, and HIPAA-compliant patient

Qualifications

• 1 year of exceptional customer service experience with diverse populations.
• 1 year of insurance verification/benefits eligibility experience or willingness to learn.
• Ability to follow SOPs and Scheduling Guidelines.

Responsibilities

• Check-in patients and assist with pre-registration and insurance verification.
• Handle scheduling, referrals, and appointment reminders using the patient portal.
• Communicate with clinical staff to ensure smooth patient flow and service delivery.
• Respond to calls, messages, and inquiries with professional telephone manners.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Phone etiquette

Interpersonal skills

Data entry

Education

1 year customer service experience

Insurance verification experience

Tools

Multi-line phone system

Scheduling and EHR familiarity

Job description

La Clinica del Pueblo seeks a Patient Access Representative I to support front-desk operations in Washington, DC area. You will manage incoming calls, schedule appointments for clinical and mental health services, and verify insurance while delivering exceptional service.

Ideal candidates have 1 year of customer service, insurance verification experience, and bilingual English/Spanish abilities. This non-exempt role emphasizes accurate data entry, teamwork, and HIPAA-compliant patient